A tagline or mission statement is merely that-- a concise, distinctive summary of a business's self-respect. For that, I could not condemn the required objective of such exclamations.
Just what I can do, for the client who absolutely wants the best, is to exceed beyond the catch-phrase and delve into the "How's" and "Why's" of exactly what makes Gold Coast Flood Restorations the very best-- The Gold Coast Difference.
As far as flood repair businesses go, Gold Coast is somewhere in the middle when it pertains to size of operation. Being in this specific niche gives us an unique advantage, as long as we can distinguish ourselves from the mantras of our competitors with whom we are often lumped together. Many people think that companies that do water damage restoration and mold remediation are either very large, national franchise chains, or your little one-man operations. Finding ourselves somewhere in between is precisely where we would like to be.
Gold Coast Flood Restorations runs from a solitary location yet reaches the entire region of San Diego, and beyond. We have box vehicles which are furnished with state of the art extraction pumping capacities and extra-large waste tanks. While we could not promise to be to your house in 15 minutes or much less like the one-man operations which depart straight from their personal house in a pickup, we do guarantee to reply to your emergency promptly, with the capability to handle any sort of water damage circumstance after arriving.
And while we may not have the quantity of additional "expendable" laborers on standby like the big-box franchise business employed by your insurance company, we do have skilled and seasoned technicians which have belonged to the Gold Coast family for many years-- men that take pride in their work because they recognize that our business does not depend on insurance-contracted "tasks".
When you call Gold Coast Flood Restorations, you reach a real individual-- each time, 24/7/365. If we receive 4 calls immediately after hours (it occurs), you may get a voicemail, but a technician will be calling you right back within a couple of minutes. We do not make use of a call service or dispatch center, and whoever picks up the phone is capable of assisting you with just about any demand or service require.
For instance: Our office just recently got a phone call from a client who had actually used our services the previous year, but began to re-introduce herself, not sure if we remembered her. Our staff promptly recognized her and remembered her name, location, and the specifics of our last 2 tasks carried out for her. She was pleasingly stunned, and were happier when we emerged quickly and looked after one more small water damages issue for her with accompanied with a customer loyalty discount. Service matters!
Gold Coast Flood Restorations has been serving for over 25 years. That many years in business gives us a vast collective experience in this field of work. Countless times our specialists are uncovering problems or circumstances missed out on by previous competitor's inspections. We are family-owned and operated and we manage our employees well. We do not have the high employee turnover rate that other businesses do. That gives us a more constant product - which is the secret to quality assurance.
Just how specifically do our work techniques separate us from others? All of our people treat each flood restoration task as if it were his very own home. That suggests that we are drawing nails from studs, reducing drywall in such a way that makes it easier to set up brand-new drywall (leaving tie-in's), breaking chalk lines for completely straight cuts, and generally taking extra actions to leave a job site as clean as possible-- even if we are not executing the restoration.
For Instance: I had an adjuster from a major nationwide insurance policy carrier call me specifically to mention that he and his supervisor looked over our completion images from a major kitchen mold remediation and concluded that it was the cleanest mold and mildew work they had actually ever seen. Just what makes this specific honor even more outstanding is that this same adjuster had earlier tried to convince the homeowner to utilize his service provider's big-box "chosen" vendor over us. Initially, he was attempting to get us terminated, and eventually, he couldn't say enough good concerning us. Our work promotes itself!
In this day and age, service companies must be even more vigilant in relation to customer satisfaction. Nowadays any type of and every misstep can create a scathing review online. Be wary of companies that stand out a lot more in puffery compared to what they actually do in real situations. If a company has poor on-line reviews or no testimonials, especially on third party sites like Angie's List or Yelp there is probably a good reason and you should be cautious about hiring them. Many large franchise operations don’t care about their online reputation since they receive so much work directly from the insurance companies, and do not rely on consumer marketing efforts.
While we right here at Gold Coast take our customer reviews very seriously, our job ethics go deeper than just the internet. As our incorporated name-- Integrity Flood Response-- recommends, our Christian ownership infuses a feeling of integrity, values, and job values that trickle down to our very last worker. Because of this, the client obtains a sincere evaluation of their situation. If you do not have a real problem, we're not going to create one so we can make a dime! At Gold Coast we believe in our company motto: "Providing Service Where Honesty and Integrity are NOT Forgotten."
Being a small company implies that each action we do has an outcome-- and the greater the high quality of our service, the far better the result for everyone.
For Instance: Just recently our technicians checked a property that had actually suffered minor water damage to a water heater stand from the tank leaking. The loss had in fact happened several days prior, and the home owner had cut a large ventilation opening in the system and put up a household fan.
Luckily for him, his efforts worked and we did not find any continuing wetness after performing a very thorough inspection. To our shock, he then showed us an estimate given to him just prior to us arriving by a rather big franchise disaster repair business. The estimate was $2,000! He was pretty surprised when our estimate was ...$0. Even if we had actually examined prior to him carrying out the work, our estimate likely would have been half of our competitors. Gold Coast-- Where integrityand honesty are not neglected!
So while others may claim to be the most effective, we can prove that we are the best. Our company is big good enough to handle disasters on any scale-- we have effectively carried out water damage restorations for Qualcomm, Sea World, the US Navy, City of San Diego, San Diego School District and home administration companies consisting of CBRE, Grubb & Ellis, N.N. Jaeschke, and Cassidy Turley.
Gold Coast is the recommended water damage and mold and mildew removal supplier for Padre Dams and Vista Irrigation District. In the summer of 2012 Gold Coast was included on NBC 7 San Diego after reacting to a big business fire where roughly 6,000 gallons of water from the sprinkler system totally flooded all 3 floors of the structure. Our crews worked all the time and through the 4th of July vacation to completely dry out the structure and completed the project in 7 days. All this after an agent sent from the insurance's mega-company mockingly asked if we could "manage it".
On the other hand, no work is too tiny for us either, and we are still a local business who relies heavily on our credibility in order to acquire brand-new consumers. We collaborate with every major insurance provider on an once a week basis and are geared up to provide your adjuster with the appropriate information and documents that they like to see, yet we are not on any kind of insurance policy firm's pay-roll.
The Gold Coast Difference goes much deeper than our simple slogan, and we have the facts and stories to back it up. Others may stake claim, but the truth speaks for itself – Gold Coast is the best!